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Privacy Policy


This policy sets out and applies to how Dermagram (Hong Kong) Company Limited and its operating website ("we") collect, use, store and process your personal data.


A. Commitment to the protection of personal data

We are committed to protecting the privacy of the personal data we hold ("Personal Data"). To ensure that you can make an informed decision and provide us with personal data with confidence, we would like to outline our practices regarding the collection and use of your personal data and the choices you have regarding our collection and use of your personal data.


B. Collection Principles

We undertake to act in full compliance with internationally recognized personal data privacy protection standards (and, where practicable, stricter standards) in accordance with the provisions of the Personal Data (Privacy) Ordinance, Chapter 486. We will strive to ensure that our employees adhere to the highest standards of security and confidentiality.


C. Personal Data We Collect

We collect different categories of personally identifiable or sensitive information depending on the services and products you request or provide to you. Such categories of personal data may include (but are not limited to):


a. Your personal profile (such as name, gender, age, ID or passport number and date of birth);


b. your contact information (such as telephone number, postal address, email address and fax number);


c. your business information (such as company name, job title and related contact details);


d. your health records, interests, personal preferences or opinions;


e. your credit card details;


f. Information about your use of our website or other services or products (eg behavioural information, location information, browser details, IP address).


Certain personal data, such as your profile and contact information, are required for certain services. If you fail to provide such personal data for each specific service request, we may not be able to provide you with the relevant services or products. By providing us with personal data, you confirm that you have provided us with the personal data on a fair and reasonable basis.


D. Purpose of Collection and Use of Personal Data

Your personal data may be collected when you purchase treatment services, make purchases or apply for membership with us. The purposes for which we may use your personal data, the purposes for which we are responsible and the purposes for which we may provide the data voluntarily. If personal data is used for the purpose for which it is obligated to provide the data, such personal data will not be marked as "no data required" in the membership application form,

If you want us to provide you with the services you have purchased, you must provide us with your personal data. If personal data is used only for the purposes for which it may be voluntarily provided, you can decide whether to provide such data to us.


You are responsible for providing your personal data for the purposes of:

a. to participate in and maintain your membership as us;


b. To provide you with the purchased treatment services;


c. Accumulate preferential points as our member;


d. Let our beauty consultants provide follow-up services before and after treatment;


e. to notify you of the benefits and concessions available to you;


f. Share the benefits of being a member;


g. Notify members of any revisions to treatment plans and product information;


h. relationship building;


i. Data cleaning and customer information update;


j. To process interests from or in connection with the Services;


k. to analyse, verify and/or check your credit, payment and/or status in connection with the provision of the Services;


l. To process any payment instructions, direct debit arrangements and/or credit arrangements requested by you;


m. To facilitate the day-to-day operation of your account and/or to receive monies due in your account for related services;


n. To communicate with you by email, post, fax, telephone or otherwise, including to contact you regarding your enquiries;


o. In accordance with the laws, regulations or court orders of any jurisdiction, and/or at the request of any governmental, regulatory or law enforcement agency or administrative agency located in or outside the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong") make a disclosure;


p. Establishing a legal claim or defense, obtaining legal advice, and/or exercising, defending and/or safeguarding the rights or property of any member of Dermagram (Hong Kong) Company Limited and Dermagram Cosmedic Group Limited or not) such rights or property, or when such disruptive activities may cause harm to any other person or may cause damage to any other person’s property,

To identify or contact or take legal action against the interfering person;


q. For any of the above purposes and/or any related services provided or supplied to you from time to time by any member of Dermagram (Hong Kong) Company Limited and any member of Dermagram Cosmedic Group Limited for use by any member of Dermagram (Hong Kong) Company Limited and any member of Dermagram Cosmedic Group Limited use;


r. any other incidental or related purpose in connection with the above, or any other purpose set out in the Personal Data Collection Statement provided at the time of collection of your personal data, or any other purpose you may agree to from time to time; and/or


s. We will not knowingly or knowingly use, share or sell your personal data for purposes unrelated to the above (or for purposes related to the collection of your personal data) without your prior consent for unrelated purposes described in the Personal Data Collection Statement).


The purposes for which you may voluntarily provide your personal data are:


a. Provide you with the most suitable treatment and product advice;


b. To allow us to better understand the statistics of our customers for internal research and analysis, so that we can properly provide information or gifts that meet your specific needs, services and products;


c. Market research;


d. Assign customer satisfaction surveys;


e. Send VIP newsletters and VIP activity updates; and


f. For direct marketing, including


a. to notify you of new product launches and other promotional offers, including (where applicable) skin care products, body care products, hair care products, wellness products, and beauty services, body care services and hair removal services;


b. Inform you about skin care, body care, hair care counter or off-counter services and activities for promotion and reward purposes;


c. The latest news of marketing promotion reward schemes, birthday offers, free trial products, digital events, road shows/street promotions, in-store promotions;


d. Inform you about joint promotions or events with shopping malls, department stores, credit cards, banks, industry, celebrities, magazines, television, websites, cultural, artistic or musical groups/organizations, charities or non-profit organizations.


E. Disclosure and Transfer of Personal Data

We may transfer, disclose, or allow access to or share your personal data with third parties within or outside Hong Kong for the purposes described in "D. Purposes of Collection and Use of Personal Data", Your personal data may also be transferred within or outside Hong Kong. The aforementioned third parties include:


a. any member of Dermagram (Hong Kong) Company Limited and Dermagram Cosmedic Group Limited;


b. Any provision of administrative, distribution, data processing, telemarketing, telecommunications, computer or other services for the business operations of Dermagram (Hong Kong) Company Limited and Dermagram Cosmedic Group Limited (including their direct marketing activities), or any support for such business operations agents, contractors or third party service providers;


c. Medical professionals, clinics, hospitals, insurance companies and/or claims adjusters;


d. any person, government or law enforcement agency or administrative agency; any person (including accountants, legal advisors or other advisors) who has a duty of confidentiality to any member of Dermagram (Hong Kong) Company Limited and Dermagram Cosmedic Group Limited;


e. The actual or proposed assignee or purchaser of all or any part of the business and/or assets of Dermagram (Hong Kong) Company Limited and Dermagram Cosmedic Group Limited; and/or a charitable or non-profit-making organization.


The personal data you provide may also be obtained from or transferred to other jurisdictions outside Hong Kong for the above-mentioned purposes.


F. Direct Marketing

a. If we intend to use the personal data (including name and contact information) we have collected about you for direct marketing purposes (such as sending you about services or events of Dermagram (Hong Kong) Company Limited and Dermagram Cosmedic Group Limited) news, offers or promotions), we will obtain your prior consent (or no objection).


b. If we intend to provide the personal data (including name and contact information) we have collected about you to third parties for their direct marketing purposes, we will obtain your prior consent (or no objection).


You may opt-out of our promotional communications for free at any time by:


Follow the opt-out instructions contained in the promotional communications, or write to us at the address stated in "L. Access or Correction of Personal Data or Contact Us".


G. Commitment to Protecting Children's Privacy

We are particularly concerned with protecting the privacy of children. Therefore, we do not knowingly collect or store in the database personal data of persons under the age of sixteen without the consent of a parent or guardian.


H. Use of Cookies and Log Files

When you visit any of our websites, we may use cookies to store and track information about you and your preferences. Cookies are small text files that are transferred from our website to the hard drive of your computer or device. We hope that through the use of cookies, we can provide you with the best service and/or save your information on multiple pages during one or more browsing periods or across periods of time.

information below. Most browsers automatically accept cookies, but you may choose to modify your browser options to block cookies in the future. However, if you disable cookies or refuse to accept requests to create cookies, you may not be able to use certain features on our website.


Cookies store information and preferences about you, but only the information you provide or the choices you make while browsing the website. For example, the website will not recognize your email name unless you choose to enter an email name. Allowing a website to create a cookie does not allow that website or any other website to read other information about your computer, only the website that created the cookie can read the



We may also collect information such as your Internet Protocol address (IP address), browser type, domain name and browsing time. Such information will be used for our internal research. As such data is not linked to any personal data, such data will be processed separately from your personal data. In exceptional cases, IP addresses may be used to help deter and/or prevent abuse or criminality on the website.

criminal activity.


We may collect your location information (if you have given consent to this on your device) when you use WiFi provided by our properties. We may use your location data to track your activity patterns and preferences in order to improve the quality of service provided to you. Your location information may be combined with other information we receive from third parties in order to provide you with better

Services, and if you agree to receive direct marketing communications, we may provide you with targeted advertising, content, features, deals and offers for the categories of promotional subjects listed in the Personal Information Collection Statement that accompanies your data collection.


If you interact with us on social media platforms (such as "Like" our Facebook page or post on our Timeline), we will be able to interact with you and inform you through those platforms Send a message. We will interact with you in accordance with the rules of the social media platform, but we make no representations about how the platform operator collects and processes your personal data

take responsibility. We will not be responsible for third party postings on our social media accounts.


I. Data retention

Subject to legal, statutory, regulatory or accounting requirements, we will keep the personal data provided by you in an appropriate manner for no longer than is necessary to accomplish the purposes described above, and the data is stored in It will be destroyed after completing its purpose.


J. Data Security

To ensure the proper use of personal data, maintain the accuracy of the personal data collected, and prevent unauthorized or accidental access, processing, erasure, or other use of personal data, we have implemented a number of internal policies (including physical measures, electronic measures and administrative measures) to protect the security of personal data. For example, when we collect personal data online, we use a

Industry standard encrypted information channels to protect personal data. Our website is firewalled to protect personal data from unauthorized or accidental access. However, the Internet does not yet have measures in place to ensure complete confidentiality and security of information, so there is no way to ensure complete confidentiality of communications between the parties. You are kindly requested to protect your password properly to prevent it from being read without authorization. When using a public computer

Please make sure to log out of your account after use.


K. Other Websites

In order to suit your needs, our website may contain links to third-party websites, which will comply with different privacy practices.


These websites are not affiliated with our website. We have no control over the content, privacy policies, or compliance of these other websites with legal requirements. Therefore, you should fully understand that the provision of such links does not constitute an endorsement, consent or association of any kind by Dermagram (Hong Kong) Company Limited. We have no control over the personal data submitted to these websites. when you leave us

You should always be vigilant and read the privacy statements of other websites carefully.


L. Access or change personal data or contact us

You have the right to access or correct the personal data we hold about you. If you wish to request a copy of any personal data about you, or if you believe that the personal data we collect and hold about you is inaccurate, please write to us at the address below.


To access personal data, correct personal data, or inquire about Dermagram (Hong Kong) Company Limited and Dermagram Cosmedic Group Limited's personal data policies and practices and the types of personal data held by them, please send your request to the following address:


Marketing Department, 12/F, W Square, 314-324 Hennessy Road, Wanchai, Hong Kong


In accordance with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong), we have the right to charge a reasonable fee for the processing of any data access request.


M. Notes

This policy may be amended from time to time. You may view or obtain the revised version of this policy from time to time at so that you will always be informed about how we collect and use personal data.


The original text of this policy is written in English and translated into other languages. In the event of any discrepancy between the English version and the translated version, the English version shall prevail.


Dermagram(Hong Kong)Company Limited

Update Date: November 09, 2020

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